This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Requests for certification or letters in relation to wearing face masks

As the Government extends its advice on the number of venues where face masks should be worn, we are receiving numerous requests for “letters of exemption”.

There is no requirement for evidence of exemption, it is sufficient for an individual to self-declare this, and there is no requirement for General Practitioners to provide such letters, therefore Carisbrooke Surgery will not be providing these.

For more information patients should visit https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own#exemptions-to-wearing-a-face-covering-where-they-are-mandated

Coronavirus Update

Due to COVID-19 Carisbrooke Surgery will no longer be offering walk-in or pre-bookable appointments with doctors. Please call the appointment line on 01424 432925 where your call will be triaged, or, even better, use Engage Consult for an online direct consultation with a clinician. We are unable to offer tests for Covid-19 infection.

PLEASE NOTE:

If you are offered an appointment at the surgery:

  • DO NOT arrive more than 10 mins before your appointment time.
  • Ring the doorbell in the entrance lobby and wait for a member of staff to come out to you.
  • Wear a face covering if possible.
  • Before you enter the surgery your temperature will be taken.
  • When you enter the building please use the alcohol gel provided on your hands.
  • DO NOT bring other people with you to your appointment unless this is absolutely essential.

If you have either a high temperature (37.8° or above) or a new continuous cough (coughing repeatedly) STAY AT HOME for 7 days. You will not need a sick note for this.

DO NOT go to a GP, pharmacy or Hospital.

DO NOT contact NHS111 to tell them you are self-isolating.

ONLY contact NHS111 if you feel you cannot cope at home with your symptoms/your condition gets worse/your symptoms DO NOT get better after 7 days.

Covid-19 (Corona Virus) and Online Consultations using Engage Consult

To ensure that we delay the spread of Covid-19 as effectively as possible, it's ESSENTIAL that we limit face-to-face consultations to only those patients who urgently need them.

We urge all patients to contact us FIRST using Engage Consult, our online consultation system. You can give us as much detail about your problem as you feel comfortable with. If you create an account straightaway, we can also get back to you online. No more hanging on the telephone.

If you have any concerns that you may have the virus, you MUST stay at home and contact us via Engage Consult (between 07:00 and 11:00), by phone, or NHS 111

Try the new NHS App

If you're a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Please be aware that, due to the current situation, it is taking longer than usual for you to be registered for this service. Please allow up to 48 hours for your registration to be completed. Thank you for you patience.

PLEASE NOTE: GP appointments are 10 minutes in duration.

 

Click on our new 'Dementia Support and Information' page (on the right hand side of the home page) for lots of help and advice on dealing with dementia.

ONLINE CONSULTATIONS

Engage E-Consultations

This is our new Engage Consult Online Consultation service - request help from your practice easily online

Patients are now able to use a new service 24 hours a day to contact the Practice about medical or administrative queries. The new system is called Engage Consult and you can start using it by clicking on the link below and completing your registration details. There are also two guides below to provide information on how to set up and use this service.

Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.

How to sign up for Online Consultations with Engage Consult

How to send an Online Message to your GP Surgery

Engage Consult for Care and Rest Home Residents

Click here to access Engage Consult

Any queries received via engage consult before 11am on a surgery working day will be dealt with and responded to on the same day.

Not all medical queries will require a GP appointment, however where an appointment is required a member of the Practice team will be in contact to arrange a phone call or face to face consultation.

Online Consultations

Covid-19 (Corona Virus) and Online Consultations using Engage Consult

To ensure that we delay the spread of Covid-19 (Corona Virus) as effectively as possible, it’s ESSENTIAL that we limit face-to-face consultations to ONLY those patients who urgently need them.

We urge all patients to contact us FIRST using Engage Consult, our online consultation system. You can give us as much detail about your problem as you feel comfortable with. If you create an account straightaway, we can also get back to you online. No more hanging on the telephone.

If you have any concerns that you may have the virus, you MUST stay at home and contact us by via Engage Consult (between 07:00 and 11:00), by phone, or www.111.nhs.uk.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website