Enquiries: 01424 423190
Appointments: 01424 432925

Mission statement

Carisbrooke Surgery is a long established medical practice that is committed to preserve and enhance its good reputation for being a caring and innovative practice.

We undertake to:

  • Treat you with respect and courtesy at all times

  • Provide you with advice and treatment in a timely manner

  • Help you make decisions about your health by treating you as an equal

  • Discuss what treatment is available and refer you on to other experts where necessary

  • Act as your advocate and guide through health and social services

  • Maintain confidentiality in what we discuss and the records we keep on your behalf

  • Keep up to date with developments in health care by continuing to learn

In return we ask you to:

  • Keep your appointment, or let us know as soon as possible if you can’t attend

  • Only use the out-of-hours services for urgent conditions which can’t wait until the next day or over the weekend.

  • Be nice to our staff! They do their best for you and respond very well to “please” and “thank you”

  • Let us know if you have any suggestions or cause for complaint as soon as possible

  • Let us know when we have done well