Carisbrooke Surgery is a long established medical practice that is committed to preserve and enhance its good reputation for being a caring and innovative practice.
We undertake to:
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Treat you with respect and courtesy at all times
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Provide you with advice and treatment in a timely manner
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Help you make decisions about your health by treating you as an equal
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Discuss what treatment is available and refer you on to other experts where necessary
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Act as your advocate and guide through health and social services
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Maintain confidentiality in what we discuss and the records we keep on your behalf
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Keep up to date with developments in health care by continuing to learn
In return we ask you to:
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Keep your appointment, or let us know as soon as possible if you can’t attend
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Only use the out-of-hours services for urgent conditions which can’t wait until the next day or over the weekend.
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Be nice to our staff! They do their best for you and respond very well to “please” and “thank you”
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Let us know if you have any suggestions or cause for complaint as soon as possible
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Let us know when we have done well
