Carisbrooke Surgery is a long established medical practice that is committed to preserve and enhance its good reputation for being a caring and innovative practice.
We undertake to:
Treat you with respect and courtesy at all times
Provide you with advice and treatment in a timely manner
Help you make decisions about your health by treating you as an equal
Discuss what treatment is available and refer you on to other experts where necessary
Act as your advocate and guide through health and social services
Maintain confidentiality in what we discuss and the records we keep on your behalf
Keep up to date with developments in health care by continuing to learn
In return we ask you to:
Keep your appointment, or let us know as soon as possible if you can’t attend
Only use the out-of-hours services for urgent conditions which can’t wait until the next day or over the weekend.
Be nice to our staff! They do their best for you and respond very well to “please” and “thank you”
Let us know if you have any suggestions or cause for complaint as soon as possible
Let us know when we have done well
