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Noticeboard

Coronavirus Update

Due to COVID-19 Carisbrooke Surgery will no longer be offering walk-in or pre-bookable appointments with doctors. Please call the appointment line on 01424 432925 where your call will be triaged, or, even better, use Engage Consult for an online direct consultation with a clinician. We are unable to offer tests for Covid-19 infection.

PLEASE NOTE:

If you are offered an appointment at the surgery:

  • DO NOT arrive more than 10 mins before your appointment time.
  • Ring the doorbell in the entrance lobby and wait for a member of staff to come out to you.
  • Wear a face covering if possible.
  • Before you enter the surgery your temperature will be taken.
  • When you enter the building please use the alcohol gel provided on your hands.
  • DO NOT bring other people with you to your appointment unless this is absolutely essential.

If you have either a high temperature (37.8° or above) or a new continuous cough (coughing repeatedly) STAY AT HOME for 7 days. You will not need a sick note for this.

DO NOT go to a GP, pharmacy or Hospital.

DO NOT contact NHS111 to tell them you are self-isolating.

ONLY contact NHS111 if you feel you cannot cope at home with your symptoms/your condition gets worse/your symptoms DO NOT get better after 7 days.

Covid-19 (Corona Virus) and Online Consultations using Engage Consult

To ensure that we delay the spread of Covid-19 as effectively as possible, it's ESSENTIAL that we limit face-to-face consultations to only those patients who urgently need them.

We urge all patients to contact us FIRST using Engage Consult, our online consultation system. You can give us as much detail about your problem as you feel comfortable with. If you create an account straightaway, we can also get back to you online. No more hanging on the telephone.

If you have any concerns that you may have the virus, you MUST stay at home and contact us via Engage Consult (between 07:00 and 11:00), by phone, or NHS 111

Try the new NHS App

If you're a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Please be aware that, due to the current situation, it is taking longer than usual for you to be registered for this service. Please allow up to 48 hours for your registration to be completed. Thank you for you patience.

PLEASE NOTE: GP appointments are 10 minutes in duration.

 

Click on our new 'Dementia Support and Information' page (on the right hand side of the home page) for lots of help and advice on dealing with dementia.

Patient User Group (PUG)

 

  • Our next meeting will be held at the surgery at 12.00 noon on -
  •  13.03.2020:  Meetings temporarily suspended due to COVID-19

 

Our patient group was first established in 2004, when we moved to Marlborough House, in Warrior Square. The group has been revitalised over the last year or so, with new members joining us and regular monthly meetings being held. The meetings are advertised in the waiting room and new members are always welcome.

 

We run the annual patient survey and we've also carried out a campaign to highlight the need for patients to take up invitations for cancer screening. 

 

The patient profile at Carisbrooke Surgery is diverse, with groups of patients from all walks of life and from many countries. St Leonards is a multicultural area with residents from all parts of the world and hopefully our Patient Group will continue to grow to reflect this.  At present we look after around 7600 patients. 

 

Our patient group consists of 11 members at the moment with ages ranging from 30 to 79. Some of them have offered their services having seen our posters, and others have joined after the doctors have mentioned the group to them. They already represent a good cross section of our patient population as far as health issues and ethnic background are concerned.

 

The meetings which are chaired by one of our patients, are attended by the Practice Manager or her deputy, and we nearly always have one of the doctors there. The doctors are happy to answer questions and join in discussions.

 

If you would like to let us have your views on the surgery or become a member of our Virtual Patient User Group by email, just email us at hrccg.PUGcarisbrookesurgery@nhs.net  . You can make any observations you have and we will discuss what you have said at the next Patient Group meeting and feed back to you. In this way, we hope to reach patients who are unable to attend meetings - so please join us.

 
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