The surgery and the appointments line is open between 8.30am – 6.00pm Monday to Friday.
When you attend for a booked appointment please use the signing in screen when you arrive, this is located on the first floor opposite the lift.
- We operate an appointment system. If you require an ‘on the day’ appointment you need to contact us from 8:30am (Monday to Friday) either by phone or by coming to the surgery. Please contact us as soon as possible, as these appointments often go fast.
- PLEASE NOTE: We DO NOT offer ‘Walk-in’ appointments, and any appointment you may be offered could be at any time during the surgery opening hours.
- GP appointments are not required for medical certificates or repeat prescriptions.
- Please be advised that you may be offered a telephone appointment in the first instance and if the clinician will need to see you this will be arranged accordingly.
- Our receptionists are instructed to ask for a brief reason for the problem you are calling for so they can navigate you to the right clinician. You may be offered an appointment or a phone call with a member of the clinical team, which may be a GP, an Advanced Nurse Practitioner, a Practice Nurse, Health Care Assistant or a Physiotherapist depending on your issue.
- If you or your child has a rash or infectious disease, please inform the receptionist on arrival.
- If you have a problem you suspect may take longer than usual, please ask the receptionist to book you extra time.
- We kindly ask that all patients stick to our ‘one problem per consultation’ policy. If you have multiple problems you may be asked to make another appointment in order to have time in which to deal with these.
- We will offer you the best-suited clinician to meet your needs, however, if you would like to see a specific clinician, you may have to wait longer for this type of appointment to be arranged.
- Please arrive for your appointment on time, if you are more than 10 minutes late you may be asked to re-book.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
Ways to cancel:
- Reply “Cancel” to the text reminder received from the practice
- Phone us on 01424 423190 option 1
Do I need an appointment?
If you feel unwell or you need social care and support, consider:
Self-care (many common illnesses can be treated at home, without recourse to a doctor) Click Here for the guide to conditions, symptoms and treatments.
Please remember that self-care for common conditions can help free up our GP’s time, making it easier to get an appointment when you have a more serious condition.
Pharmacist – your local chemist can offer advice about treatment & medication for minor illness. How your pharmacy can help – NHS (www.nhs.uk)
Contacting NHS 111 or using the NHS 111 website.
If you or someone you know needs help with day-to-day living because of illness or disability, this website explains your options and where you can get support. Social care and support guide.
If you require an interpreter to attend with you when you see the clinician please notify the receptionist and they will arrange this for you.
Been referred to secondary care?
Average wait for routine first Outpatient appointments: Please check here
Extended Access Appointments
We are offering some pre-bookable appointments with a GP, practice nurse or pharmacist on Thursday evenings and on some Saturdays.
Patients are requested to telephone before 10:00am if a visit is required that day.
Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to home visits.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice or that it would be more appropriate to send a nurse – or indeed arrange a hospital attendance.
Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the practice.