Carisbrooke Surgery

01424 423190

Appointments

Due to COVID-19 we will no longer be offering walk-in or pre-bookable appointments. Call the appointment line where your call will be triaged, or use Engage Consult for an online direct consultation with a clinician.

The appointments line is open between 8.45am -12 noon and 2.00pm-6.00pm Monday to Fridays. The surgery is open from 8.30am – 1.00pm and 1.30pm – 6.00pm Monday to Friday.

Alternatively you may now like to register with the NHS app to use our on-line booking service.

PLEASE NOTE:

If you are offered an appointment at the surgery:

  • DO NOT arrive more than 10 mins before your appointment time.
  • Ring the doorbell in the entrance lobby and wait for a member of staff to come out to you.
  • Wear a face covering if possible.
  • Before you enter the surgery your temperature will be taken.
  • When you enter the building please use the alcohol gel provided on your hands.
  • DO NOT bring other people with you to your appointment unless this is absolutely essential.

Engage Consult online consultations

Covid-19 (Corona Virus) and Online Consultations using Engage Consult

To ensure that we delay the spread of Covid-19 (Corona Virus) as effectively as possible, it’s ESSENTIAL that we limit face-to-face consultations to ONLY those patients who urgently need them.

We urge all patients to contact us FIRST using Engage Consult, our online consultation system. You can give us as much detail about your problem as you feel comfortable with. If you create an account straightaway, we can also get back to you online. No more hanging on the telephone.

Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.

If you have any concerns that you may have the virus, you MUST stay at home and contact us by via Engage Consult (between 07:00 and 11:00), by phone, or www.111.nhs.uk.

Due to the increase in demand for appointments, the doctors have requested that receptionists enquire as to the nature of your appointment.

This is to direct you to the correct Healthcare Professional, and also to avoid the booking of things that can be done outside an appointment, such as repeat prescriptions and sick certificates.

To see a doctor please telephone the appointments line on 01424 423190 (Option 1). The telephone line is open between 8:45am – 12:00pm and 2:00pm – 6:00pm Monday to Friday.

We will aim to give you a 10 minute appointment on the same day, although you may  book up to 4 weeks ahead if that would be more convenient for you.

We kindly ask that all patients try to stick to our one problem per consultation policy.

Please Note: GP appointments should not be requested for medical certificates or repeat prescription requests

Telephone advice

If you have a problem which you wish to discuss by telephone please call between 10:00am – 4:30pm and give the receptionist the details. Your call will then be dealt with by an appropriate member of the team.

Practice nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. Please ring 423190 (Option 1) between 8.30-10.00am. 

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Chaperones

Please click here to download information regarding chaperones.